here to help

Frequently Asked Questions

Answers about buying, downloading, your account, coupons, and the All-Access Pass.

Shopping & Purchasing

What do you sell at RFTS Preschool?

Digital lesson plans, printables, centers, games, and daycare forms for children ages 3 to 6. Every resource is an instant download that you print and use with your preschool, Pre-K, kindergarten, homeschool, or daycare group.

How do I buy a resource?

Open the resource, click Add to cart, then open your cart and check out. Enter your email at checkout so we can send your download and create your account.

Will anything be shipped to me?

No. Everything in the shop is a digital download, so nothing is mailed. You get your files right after checkout and print only the pages you need.

What file types will I get?

Most resources are PDF files. Larger bundles may come as a ZIP folder that holds several PDFs. You will need a free PDF reader, such as Adobe Acrobat Reader, and a printer.

Can I buy just one lesson set?

Yes. You can buy any single resource. If you plan to buy several, the All-Access Pass gives you everything in the shop for one year.

Your Account

Do I need an account to shop?

Your account is set up with the email you use at checkout. Use the same email every time you shop so all of your orders stay in one place.

How do I sign in to my account?

Click My Account in the red bar at the top of any page. Enter the email you used at checkout, then check your inbox for a one-time sign-in code and type it in. There is no password to remember. Once you are signed in, you can see your orders, your wishlist, and your profile. If the code does not arrive in a few minutes, check your spam or promotions folder.

How do I update my name or email?

Sign in, open My Account, and choose Profile.

Finding Your Purchases

Where do I find my downloads?

Right after checkout you will see your download links, and a copy is sent to your email. You can also sign in and open My Account, then Orders to see past purchases.

I didn't get my email. What should I do?

Check your spam, junk, or promotions folder first. Then add [email protected] to your contacts. Still missing? Send a message with the email you used at checkout and we will send your files.

My download link isn't working.

Try a different browser or a computer instead of a phone. If it still won't open, reach out and we will help you get your files.

Wishlist & Coupons

Can I save resources for later?

Yes. Click the heart on any resource to add it to your wishlist. Sign in and open My Account, then Wishlist to see everything you saved.

How do I use a coupon code?

Add your resources to your cart and go to checkout. Enter your code in the coupon field before you pay, and the discount will show in your total.

Can I add a coupon after I check out?

Coupon codes need to be entered before you pay, so they can't be added to an order that is already complete.

How do I hear about sales and new resources?

Join the mailing list. You will get free Print & Go lesson plans right away, plus news about new resources and sales.

All-Access Pass

What is the All-Access Pass?

The Print2Learn All-Access Pass gives you one full year of access to every lesson set, bundle, and printable in the RFTS Preschool shop, so you can download what you need without buying resources one at a time.

How does it work?

After checkout, watch your inbox for your personal member code. Add any resource to your cart, enter your code at checkout, and download it at no cost.

How long does my pass last?

One year from your purchase date.

Are new resources included?

Yes. New resources added to the shop during your year are included.

Can I share my member code?

Your code is just for you and your own classroom, homeschool, or daycare, so please do not share it.

I lost my member code.

Search your inbox for your All-Access Pass email first. If you can't find it, contact us with the email you used at checkout.

What happens when my year is up?

Your code stops working at the end of your year. Anything you already downloaded is yours to keep using with your own group. You can buy a new pass at any time to keep going.

Refunds & Using Your Files

Can I get a refund?

Because these are digital downloads that are delivered right away, all sales are final and we do not offer refunds. If something is wrong with your file, contact us and Robyn will make it right.

I bought the wrong resource by mistake.

Reach out through the contact page with your order details and we will do our best to help.

Can I share my files with other teachers?

Each purchase covers one teacher, one classroom, one homeschool, or one daycare. Coworkers and friends are welcome to buy their own copy. Please do not email, upload, or post the files online.

Can I sell or give away printed copies?

No. Resources are for use with the children in your own care. Selling, reposting, or giving away the files or printed copies is not allowed. See our Terms & Conditions for details.

Help & Support

How do I get help?

Use the contact page or email [email protected]. Include your order email so we can find your purchase quickly.

Do you have free resources?

Yes. Get 10 free Print & Go lesson plans when you join the mailing list.

Still have a question?

Send a message and include the email you used at checkout so we can find your order quickly.